Hire a Hotel Front Desk Manager: 7 Skill Tests
Hotel front desk manager recruitment: assess guest service, shift leadership, billing accuracy and team coaching with seven job-focused checks.
Plan shift coverage
Ask how the manager plans peak arrivals, breaks and night handovers.
Review guest recovery
Role-play a complaint requiring clear authority and escalation.
Check billing controls
Test review of folio discrepancies and authorised adjustments.
Assess PMS experience
Discuss relevant hotel software and practical reporting examples.
Handle room changes
Assess coordination with housekeeping during room delays.
Coach reception teams
Request specific examples of briefings, feedback and training.
Define the vacancy
Publish pay range, shifts, location and reporting responsibilities.
Continue with HorecaHire
Use the direct action and relevant guide below.