Front Office Associate

We The Oberoi, Gurgaon is hiring dynamic, energetic, passionate and experienced candidate for the position of Front Office Associate.

Registration, reservation management, and information about rooms, pricing, and facilities are all tasks of the hotel front office associate. We’d like to meet you if you have a passion for customer service and hotel experience.

Finally, you’ll contribute to making our guests’ stay enjoyable and memorable.

Responsibilities Of Front Office Associate:

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Requirements and skills

• Minimum 1 year work experience as a Hotel Front Office Associate, Receptionist or similar role
• Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills
• Degree in hotel management is a plus