Overview
Job Summary
We are hiring a Front Office Associate responsible for delivering exceptional guest service and ensuring smooth front desk operations. The role involves managing guest check-in/check-out, handling reservations, and coordinating with internal departments to provide a seamless guest experience.
Key Responsibilities
- Handle guest check-in and check-out efficiently
- Welcome guests and provide a professional first impression
- Manage reservations, room allocation, and billing processes
- Respond to guest queries, requests, and complaints promptly
- Coordinate with housekeeping, concierge, and F&B teams
- Maintain accurate guest records in PMS (Opera or similar)
- Ensure lobby and front desk standards are maintained
- Assist with VIP arrivals and special guest requirements
- Follow hotel policies, SOPs, and service standards
Requirements
Education
- Diploma or Bachelor’s degree in Hotel Management or Hospitality
Experience
- 1–3 years in Front Office / Guest Relations (preferred)
- Freshers with strong communication skills may apply
Skills
- Strong communication and interpersonal skills
- Customer service orientation
- Basic computer knowledge and PMS familiarity
- Problem-solving ability
- Professional grooming and presentation
Working Conditions
- Rotational shifts, including weekends and holidays
- 9-hour shift with weekly off
Reporting To
- Front Office Manager / Duty Manager
Preferred Candidate Profile
- Positive attitude and guest-first approach
- Ability to work in a fast-paced environment
- Team player with attention to detail
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About Wildflower Hall
Wildflower Hall, An Oberoi Resort, Shimla is a luxury mountain retreat operated by Oberoi Hotels & Resorts. Nestled in the Himalayan foothills at an altitude of over 8,000 feet, the resort is surrounded by dense cedar forests and offers panoramic views of snow-capped peaks.
Originally the residence of Lord Kitchener, the property has been restored and transformed into one of India’s most prestigious luxury resorts, blending colonial charm with modern elegance. The resort is known for its spacious rooms, personalized service, world-class dining, and curated guest experiences including spa therapies, nature walks, and outdoor adventure activities.
As part of The Oberoi Group, the resort upholds globally recognized standards of excellence, focusing on exceptional guest service, attention to detail, and employee development. It offers a professional environment where hospitality professionals can build rewarding careers while delivering memorable experiences to a global clientele.
