Overview

The Housekeeping Manager is responsible for overseeing all housekeeping operations to ensure exceptional cleanliness, hygiene, and guest satisfaction standards aligned with Marriott International brand guidelines. This role ensures efficient team management, cost control, and consistent delivery of high-quality guest room and public area standards.

Key Responsibilities

1. Operational Management

  • Supervise daily housekeeping operations including guest rooms, public areas, and back-of-house spaces
  • Ensure all rooms meet Marriott brand cleanliness and presentation standards
  • Conduct regular inspections and audits to maintain quality control
  • Coordinate with Front Office for room readiness and guest preferences

2. Team Leadership & Training

  • Recruit, train, and supervise housekeeping staff
  • Schedule shifts and allocate duties efficiently
  • Conduct performance evaluations and provide coaching
  • Foster a positive and motivated work environment

3. Guest Experience

  • Handle guest requests, complaints, and special requirements promptly
  • Ensure VIP room setups and special amenities are delivered accurately
  • Maintain high guest satisfaction scores and service standards

4. Inventory & Cost Control

  • Manage housekeeping inventory including linen, cleaning supplies, and guest amenities
  • Monitor expenses and implement cost-control measures
  • Coordinate with vendors and procurement teams

5. Hygiene & Safety Compliance

  • Ensure compliance with health, safety, and sanitation standards
  • Implement SOPs for cleanliness, infection control, and waste management
  • Conduct safety training and emergency preparedness drills

6. Coordination & Communication

  • Work closely with Maintenance for repairs and upkeep
  • Collaborate with Food & Beverage and Front Office departments
  • Report operational issues and performance metrics to management

Key Skills & Competencies

  • Strong leadership and team management skills
  • Excellent attention to detail
  • Guest-centric mindset
  • Good communication and interpersonal skills
  • Problem-solving and decision-making ability
  • Knowledge of housekeeping management systems

Qualifications & Experience

  • Bachelor’s degree in Hotel Management or related field
  • 5–8 years of experience in housekeeping operations in a hotel environment
  • Minimum 2–3 years in a supervisory/managerial role
  • Experience with international hotel brands preferred

Working Conditions

  • Flexible working hours including weekends and holidays
  • Physically active role requiring regular movement across hotel premises

Key Performance Indicators (KPIs)

  • Guest satisfaction scores (cleanliness ratings)
  • Room inspection scores
  • Staff productivity and retention
  • Cost control and inventory efficiency

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About Courtyard by Marriott Gorakhpur

Courtyard by Marriott Gorakhpur is a premium upscale hotel operated under the globally renowned hospitality brand Marriott International. Strategically located on Nauka Vihar Road near Ramgarh Tal, the hotel offers convenient access to key transportation hubs such as the railway station, bus terminal, and Gorakhpur Airport, making it an ideal choice for both business and leisure travelers.

Designed to blend modern comfort with regional charm, the hotel provides a refined hospitality experience in the heart of the Purvanchal region. Guests benefit from well-appointed rooms and suites featuring contemporary interiors, ergonomic workspaces, high-speed internet, and scenic views of the lake or pool.

The property offers a wide range of premium amenities including multiple dining venues, an outdoor swimming pool, a fully equipped fitness center, and a spa with dedicated treatment rooms. Its diverse culinary options range from all-day dining and Pan-Asian cuisine to Indian fine dining and alfresco experiences, catering to a variety of guest preferences.

For corporate and social events, the hotel features some of the largest and most versatile event spaces in the city, including meeting rooms, pre-function areas, and outdoor lawns, making it a preferred destination for conferences, weddings, and social gatherings.

Backed by the service excellence and global standards of Marriott International, Courtyard by Marriott Gorakhpur delivers a seamless blend of comfort, functionality, and personalized service, ensuring a memorable stay experience for every guest.