Front Office Executive

We Royal Tulip Hotel, Navi Mumbai is looking for for a well-dressed, courteous Front Office Executive to greet visitors, manage online and telephone reservations, and verify payment methods during check-in. With visitors and other hotel workers, you should maintain a cheerful and professional demeanour.

To be effective as a hotel front office employee, you should provide customers with general information about the hotel and surrounding area, as well as remain current on local attractions.

Responsibilities of Front Office Executive:

• Checking guests in and out.
• Receiving and managing reservations made online and telephonically.
• Verifying guests’ payment methods during check-in.
• Assigning rooms to guests and informing them of any specials offered by the hotel.
• Organizing transport services for guests at their request.
• Providing guests with information about the hotel.
• Keeping abreast of attractions that may be of interest to guests.
• Serving as a host at conferences, and ensuring that all relevant preparations are made for the event.

Requirements:

• High school qualification or equivalent.
• Minimum 2 years of working experience as Front Office Executive, Supervisor or relevant role.
• Strong written and verbal communication skills.
• Well-presented and professional appearance.
• Competency with Microsoft Office.
• Excellent customer service skills.
• Must have flexible hours.