Overview

Job Summary

The Front Office Associate is the first point of contact for guests at Trident, Bandra Kurla, Mumbai. This role is responsible for delivering exceptional guest experiences by ensuring smooth check-in and check-out processes, handling guest queries efficiently, and maintaining the highest standards of hospitality aligned with the brand’s luxury service ethos.

Key Responsibilities

  • Welcome guests warmly upon arrival and ensure a seamless check-in/check-out experience
  • Handle room reservations, cancellations, and modifications accurately
  • Provide information about hotel services, amenities, and local attractions
  • Address guest inquiries, requests, and complaints promptly and professionally
  • Coordinate with housekeeping and other departments to ensure room readiness
  • Maintain guest records and update information in the system
  • Manage billing, payments, and cash handling procedures
  • Ensure lobby and front desk areas are well-presented at all times
  • Upsell rooms and hotel services to enhance guest experience and revenue

Required Qualifications

  • Bachelor’s degree or diploma in Hospitality Management or related field
  • 1–3 years of experience in front office operations (luxury hotel experience preferred)
  • Excellent communication and interpersonal skills
  • Proficiency in hotel management software (e.g., Opera or similar systems)
  • Strong problem-solving abilities and attention to detail
  • Professional appearance and customer-focused attitude

Key Competencies

  • Guest-centric mindset
  • Strong organizational skills
  • Ability to multitask in a fast-paced environment
  • Team collaboration
  • Cultural sensitivity and adaptability

Working Conditions

  • Rotational shifts, including weekends and holidays
  • Standing for extended periods
  • High guest interaction in a luxury hospitality environment

Why Join Trident, Bandra Kurla, Mumbai?

  • Work with a prestigious luxury hospitality brand
  • Opportunities for career growth and learning
  • Exposure to international service standards
  • Dynamic and professional work environment

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About Trident, Bandra Kurla, Mumbai

Trident Hotel Bandra Kurla Mumbai is a premium luxury hotel located in the heart of Mumbai’s prestigious Bandra Kurla Complex (BKC), the city’s leading business and financial district. The hotel is part of the renowned Oberoi Group hospitality company, known globally for its exceptional standards of hospitality, service excellence, and attention to detail.

Trident, Bandra Kurla offers contemporary design, world-class amenities, and personalized guest experiences, catering to both business and leisure travelers. With elegantly appointed rooms and suites, award-winning dining options, modern conference facilities, and a full range of wellness services, the hotel delivers a seamless blend of comfort and sophistication.

Backed by the legacy of the Oberoi Group, the hotel is committed to providing warm, intuitive, and efficient service, ensuring every guest enjoys a memorable stay. The organization fosters a culture of professionalism, continuous learning, and employee growth, making it an ideal workplace for individuals passionate about hospitality.

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