Front Office Executive

Radisson Hotel Lucknow City Center is hiring a Front Office Executive for its Lucknow, Uttar Pradesh property. Support arrivals, departures, reservations coordination and guest service recovery at a busy city-centre hotel in Lucknow.

Position Overview

Department: Front Office / Guest Services. Job type: Full Time. This is an on-site hospitality opportunity at the Kaiser Bagh hotel. The successful candidate will contribute to consistent operations, a professional guest experience and effective collaboration with colleagues. Day-to-day assignments and reporting relationships will be confirmed by the hiring team.

Key Roles and Responsibilities

• Manage guest check-ins and check-outs with accurate registration, identity verification and professional communication.
• Monitor front-desk operations, calls, requests, billing coordination and shift handovers.
• Coordinate with housekeeping and engineering on room status, guest comfort and urgent maintenance requests.
• Assist guests with local information, service requests, feedback and appropriate escalation of concerns.
• Follow privacy, payment-handling, security and property-management procedures consistently.
• Support clear communication between reservations, front office, concierge and food and beverage colleagues.
• Maintain accurate daily logs, handover notes and operational reports as directed.
• Help coach junior colleagues and uphold a courteous, efficient guest experience.

Relevant Skills and Experience

• Practical hotel front-office, reception or guest-services experience.
• Familiarity with hotel property-management systems and common guest registration processes.
• Professional English and Hindi communication and clear guest-facing presentation.
• Ability to resolve routine issues discreetly, manage priorities and work effectively in a team.

Guest Service and Team Culture

Hotel service requires attention to detail, a courteous and responsible approach, good communication, awareness of relevant safety and hygiene procedures, and coordination with neighbouring departments. Team members may support breakfast, dining, events, business travel and day-to-day hotel operations depending on their department and approved schedule.

About Radisson Hotel Lucknow City Center

Radisson Hotel Lucknow City Center is a full-service city-centre hotel in the Kaiser Bagh area of Lucknow. The property offers contemporary guest accommodation, Caprice all-day dining, Altitude rooftop bar, room service, event spaces, an outdoor pool, spa and fitness amenities. Hotel operations serve business travellers, visiting families, meetings, celebrations and leisure guests. The property is located near central Lucknow markets and local heritage attractions, serving business and leisure visitors as well as social and corporate events.

Job Location and Employment Details

Address: 24, Cantonment Rd, Kaiserbagh Officer’s Colony, Kaiser Bagh, Lucknow, Uttar Pradesh 226001, India.

Employment: Full Time, on-site. Salary, benefits, exact shift timings and final eligibility criteria were not provided in the recruitment notice and will be clarified by the employer during selection.

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