Overview

We are hiring a Front Office Manager to lead daily front office operations, ensure exceptional guest service, and manage the front office team effectively.

Key Responsibilities

  • Oversee all front office operations, including guest interactions, call management, coordination, and daily operational support.
  • Manage check-in and check-out processes, reservations, guest requests, billing coordination, and effective complaint resolution.
  • Ensure accurate record-keeping, detailed shift handover notes, precise booking details, and seamless communication with housekeeping and other operational teams.
  • Represent the property with professionalism, maintaining a warm, helpful, and solution-oriented approach to guest service.

Skills & Qualifications

  • Proven experience in a hotel front office, guest service, or reservations role, preferably in a supervisory or managerial capacity.
  • Excellent communication skills, professional presentation, and confidence in managing guest interactions.
  • Proficiency in basic computer operations; experience with Property Management Systems (PMS), reservation software, or billing systems is a significant advantage.
  • Flexibility to work rotational shifts and the ability to maintain composure and effectiveness under pressure.

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About Stonehedge Ladakh

Stonehedge Ladakh is a dedicated hospitality business, committed to delivering exceptional service quality, consistency, and memorable customer experiences. Situated in the unique and breathtaking region of Ladakh, the company aims to provide a welcoming and comfortable environment for guests exploring this distinctive destination, ensuring every stay is both enjoyable and enriching.

As an employer, Stonehedge Ladakh fosters a structured and supportive service environment, valuing teamwork, operational discipline, and a strong commitment to guest satisfaction. Professionals joining Stonehedge Ladakh can expect opportunities to contribute to a high-standard hospitality operation, playing a key role in creating positive guest interactions within a dynamic and culturally rich setting.

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Role
Front Office Manager
Company
Stonehedge Ladakh
Location
Stonehedge Ladakh, Hunder
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