Overview
Fortune Select Siliguri, Member ITC Hotels’ Group, is hiring an experienced and people-focused Human Resource Manager to manage complete HR operations for the hotel.
The Human Resource Manager will be responsible for recruitment, employee relations, onboarding, training coordination, statutory compliance, payroll support, performance management, employee engagement, and HR administration. The ideal candidate should have strong experience in hotel HR operations, good knowledge of labour laws, and the ability to build a positive, disciplined, and service-oriented workplace culture.
Key Responsibilities
Recruitment & Manpower Planning
Manage end-to-end recruitment for hotel departments including Front Office, Housekeeping, Food & Beverage Service, Kitchen, Sales, Engineering, Security, Accounts, and Administration.
Coordinate with department heads to understand manpower requirements and ensure timely hiring.
Source, screen, interview, and shortlist suitable candidates for operational and managerial roles.
Maintain a strong talent pipeline for critical hospitality positions.
Onboarding & Employee Documentation
Handle joining formalities, induction, orientation, and employee documentation.
Maintain employee personal files, appointment letters, contracts, attendance records, leave records, and statutory documents.
Ensure new employees are briefed on hotel policies, grooming standards, discipline, safety rules, and service expectations.
Training & Development
Coordinate training programs related to guest service, grooming, communication, workplace discipline, compliance, safety, and departmental skills.
Work with department heads to identify training needs and support employee development.
Promote a learning culture across the hotel.
Employee Relations & Engagement
Maintain a positive and professional work environment.
Handle employee grievances, counselling, disciplinary matters, and conflict resolution with fairness and confidentiality.
Plan employee engagement activities, reward and recognition programs, staff welfare initiatives, and team-building activities.
Promote teamwork, accountability, and guest-focused service culture.
Performance Management
Coordinate probation reviews, confirmations, performance appraisals, and feedback processes.
Assist department heads in monitoring employee performance and productivity.
Maintain proper records of performance discussions, warnings, achievements, and development plans.
Statutory Compliance & HR Policies
Ensure compliance with applicable labour laws, statutory requirements, and company HR policies.
Manage HR-related compliance including PF, ESIC, gratuity, leave, attendance, wage records, contractor compliance, and other statutory matters.
Coordinate with consultants, auditors, and government authorities when required.
Payroll & Attendance Coordination
Monitor attendance, leaves, weekly offs, overtime, and shift schedules.
Coordinate with the Accounts or Payroll team for accurate and timely salary processing.
Resolve employee queries related to salary, attendance, leave, and benefits.
HR Administration & Reporting
Prepare HR MIS, manpower reports, attrition reports, training records, attendance reports, and employee data.
Manage staff welfare facilities, uniforms, ID cards, employee records, and HR assets.
Support hotel audits, internal reviews, and corporate HR requirements.
Required Skills
Strong knowledge of hotel HR operations.
Good understanding of labour laws and statutory compliance.
Excellent communication and interpersonal skills.
Strong recruitment and employee relations skills.
Ability to handle grievances and disciplinary matters professionally.
Good leadership, counselling, and problem-solving abilities.
Ability to work in a fast-paced hotel environment.
Good computer knowledge, including MS Office and HR/payroll systems.
Qualification & Experience
Bachelor’s degree in Human Resource Management, Business Administration, Hotel Management, or a related field.
MBA/PGDM in Human Resources will be preferred.
Minimum 5 to 8 years of HR experience, preferably in hotels, resorts, or the hospitality industry.
Prior experience as an Assistant HR Manager or HR Manager in a reputed hotel will be an added advantage.
Candidate Profile
The ideal candidate should be mature, approachable, well-groomed, disciplined, and people-oriented. The candidate must understand hotel operations and should be able to work closely with department heads, employees, and senior management.
Preference will be given to candidates with hospitality HR experience and knowledge of the Siliguri or North Bengal manpower market.
Why Join Us?
Opportunity to work with Fortune Select Siliguri, Member ITC Hotels’ Group.
Professional hotel work environment.
Career growth in the hospitality industry.
Opportunity to lead HR operations for a reputed hotel property.
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About Fortune Select Siliguri
Fortune Select Siliguri, Member ITC Hotels’ Group, is an upscale full-service hotel located in Siliguri, West Bengal. The hotel is part of Fortune Hotels, a member of ITC Hotels’ Group, which is known for business and leisure hotels across India. Fortune Hotels was established to serve the mid-market to upscale hospitality segment and draws strength from the ITC Hotels brand lineage.
Fortune Select Siliguri offers contemporary accommodation, professional hospitality services, event facilities, landscaped lawns, banquet spaces, and a boardroom for business meetings and social gatherings. The hotel serves corporate travellers, leisure guests, wedding groups, event clients, and visitors travelling through Siliguri, which is a key gateway to North Bengal, Sikkim, Bhutan, and the Northeast region.
As a member of ITC Hotels’ Group, Fortune Select Siliguri focuses on quality service, guest comfort, operational excellence, and a professional work culture. The hotel provides employees with an opportunity to work in a reputed hospitality environment and build a career in hotel operations, guest service, and hospitality management.