Front Office Associate

Holiday Inn Jaipur City Centre, an IHG Hotel is hiring for Front Office Associate in Jaipur. Be part of the team welcoming guests, handling arrivals and departures, and coordinating requests throughout their stay. The role combines guest communication, accurate front desk processes and smooth teamwork.

Key responsibilities

• Welcome guests professionally and provide accurate information about hotel facilities, services and local arrangements.
• Support check-in, check-out, reservation verification and room-allocation procedures under hotel policy.
• Handle guest enquiries and requests with discretion and escalate issues requiring management attention.
• Coordinate with housekeeping, reservations, guest relations, security and other departments on room readiness and guest needs.
• Maintain accurate records, cash-handling controls and shift handovers where assigned.
• Respect confidentiality when handling guest information, identification and payment details.
• Contribute to service recovery and follow up on unresolved requests to support guest satisfaction.

Skills and experience

• Previous experience in hotel front office or other guest-facing hospitality operations is valuable.

Job location and department

Employer: Holiday Inn Jaipur City Centre, an IHG Hotel
Location: Commercial Plot No. 1, Sardar Patel Marg, Shivaji Nagar, Jaipur, Rajasthan 302001, India
Department: Front Office

How to apply

Interested candidates can apply using the Apply button on this HorecaHire job page. Submit your updated CV, highlighting your experience and skills relevant to the Front Office Associate position. Applications are sent through HorecaHire to the hotel’s recruitment contact for consideration.

About Holiday Inn Jaipur City Centre

Located on Sardar Patel Marg in the heart of Jaipur, Holiday Inn Jaipur City Centre is part of the Holiday Inn brand within IHG Hotels & Resorts. The hotel welcomes business, leisure and event guests, with accommodation, dining, meeting and event facilities, wellness amenities and hospitality services supported by teams across multiple departments.

Explore more about the hotel and its career opportunities on the Holiday Inn Jaipur City Centre company profile.