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Hotel Accounts Receivable Executive job description: This role supports hospitality operations by helping teams manage approved guest and corporate receivables, invoice follow-up and allocation of customer payments. Use the free editor below to customize the vacancy for your property, then review the written employer template and practical hiring guide.
Hotel Accounts Receivable Executive Job Description Builder
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Hotel Accounts Receivable Executive job description template (copy and customize)
Use this complete starting advertisement for an actual opening only after replacing every placeholder and confirming the working conditions, authority and requirements.
Hiring: Hotel Accounts Receivable Executive
Employer/property: [Actual employer name]
Work location: [City and state]
Property or business type: Hotel or resort finance and credit-control department
Reports to: Accounts Receivable Manager / Finance Manager
Employment arrangement: [Approved full-time / part-time / other]
Experience: Credit control, billing or accounting support experience with accurate reconciliation skills
Pay: [Approved compensation range and pay period]
Work hours: [Actual shifts and weekly rest arrangement]
About the position
We are recruiting a Hotel Accounts Receivable Executive to manage approved guest and corporate receivables, invoice follow-up and allocation of customer payments. The successful candidate will coordinate with colleagues, document important decisions and support safe, reliable hospitality operations.
Key responsibilities
- Review transferred guest, company and travel-agent balances against approved credit and billing instructions.
- Prepare accurate invoices and supporting documentation for authorized account customers.
- Match incoming bank receipts, remittances and approved adjustments to open receivable items.
- Reconcile aging schedules to the general ledger and document unexplained differences.
- Follow up overdue balances professionally using authorized customer contacts and credit terms.
- Investigate disputed charges with sales, front office, reservations and the relevant operating department.
- Maintain written credit notes, write-offs and discount approval trails; do not make unauthorized changes.
- Escalate high-risk aging, invalid customer data and potential duplicate allocations for manager review.
- Protect guest, card and corporate account details in reports, correspondence and record retention.
Required skills and experience
- Invoice accuracy, payment matching and receivables aging analysis.
- Spreadsheet or accounting-system skills and reconciliation discipline.
- Clear, courteous communication with company accounts and internal teams.
- Understanding of credit terms, billing documentation and authorization controls.
- Confidentiality, record keeping and structured exception escalation.
Benefits and workplace arrangements
[Enter only the actual benefits and conditions approved by the employer, such as meals, leave, accommodation, training and insurance.]
Application instructions
[Insert a genuine application URL or monitored recruitment email, requested information and the expected hiring steps.]
How to tailor this job description to your property
Define whether the role manages city ledger, group accounts, travel agents or online travel agency settlements. Specify the software, collection authority and division of work between credit control and general cashiering. Employers should distinguish between essential requirements and training opportunities, state the scope of accountability clearly, and avoid promising benefits or compensation that cannot be verified.
Daily work and success measures
Measure success through accurate completion of the tasks above, documented handovers, appropriate escalation and the quality of work actually delivered. Set measurable targets with the department head, reflecting property size and available systems; don’t use a single universal benchmark for all employers.
Interview questions for a Hotel Accounts Receivable Executive
- How would you investigate an invoice that a corporate client says was already paid?
- What steps do you take when a remittance covers several invoices with a short payment?
- Which aging items should be escalated rather than simply chased again?
- How do you handle a manager request for an unapproved credit note?
- How would you explain an A/R sub-ledger that does not match the general ledger?
Interview guidance: Ask candidates for the information they would check, which actions they may approve, when escalation is necessary and how they would document the outcome. Ask the same core questions for candidates interviewing for the same position.
Practical hiring assessment
Suggested 45–60-minute task: Using fictional invoices, a remittance statement and a receivables aging report, allocate payments, flag a duplicate receipt and draft a professional follow-up note for one overdue undisputed balance. Use fictional records and equivalent instructions for all candidates. Do not rely on real guest, employee or customer information, or require unpaid productive work.
100-point hiring scorecard
| Competency | Maximum points | Evidence to record |
|---|---|---|
| Payment allocation and reconciliation | 20 | Record job-related observations or calculations |
| Aging and exception judgment | 20 | Record job-related observations or calculations |
| Accuracy of invoice and supporting records | 20 | Record job-related observations or calculations |
| Professional collections communication | 20 | Record job-related observations or calculations |
| Control and privacy awareness | 20 | Record job-related observations or calculations |
Have two assessors independently score each skill from 0 to 20 and then compare their evidence. Set any essential safety or compliance pass criteria before interviews; a combined score should not override a serious safety failure.
Example hiring scenario
A client remits less than the invoiced balance because one banquet charge is disputed. Evaluate whether the applicant separates valid collections from disputed items and gets operational evidence before any adjustment.
Frequently asked employer questions
Can the Hotel Accounts Receivable Executive job description be posted unchanged?
No. Replace employer, location, working hours, compensation and application placeholders. Confirm that qualifications, systems and operational authority match the actual vacancy.
What makes a practical assessment useful?
It should resemble an important everyday responsibility, offer the same information to each candidate, permit reasonable accessibility adjustments and produce observable evidence of judgment and accuracy.
Should compensation appear in a vacancy template?
An approved range and pay period can improve clarity for applicants. Check local requirements and do not invent a figure merely to complete the article.
Related HorecaHire resources
This is an employer resource rather than a live job listing. Actual vacancies require review and confirmation of employer-specific terms before posting.
